Strengthen customer engagement – the sweb.Loyalty platform enables you to develop and operate your own loyalty program. Your guests collect points for each interaction which they can redeem for experiences and/or products money can’t buy. You connect your guests to your brand, get to know them better and steer their behavior through targeted promotions - and finally increase revenue and customer satisfaction.
Watch this video and learn more about our SKIDATA loyalty platform sweb.Loyalty and how you and your customers can become lifelong champions.
The sweb.Loyalty platform helps you to motivate your customers to use special services. Ski guests can register and can earn points for all interactions, online or on-site: for example, the use of certain cable cars and lifts, using a destination also in times of bad weather, number of vertical meters or the use of certain sales channels, and much more. The loyalty points earned can be exchanged for services that you have selected. In this way, fans can enjoy both, products of the ski resort like discounted tickets as well as products that money can´t buy: riding on a snow groomer, VIP parking right in front of the ski lift, access to a VIP lounge during events/races or the exclusive use of cable cars before the official start of the ski day are only a few possibilities.
RewardBad weather skiing
Use of mountain railways
Number of vertical meters
Use of specific sales channels
Social media and website activities
Exclusive test equipment
Riding on a snow groomer
VIP use of ski-lifts
First use of the gondola
Access to a VIP lounge
Committed, loyal guests
|Know your customer||Influence customer behavior|
|You get a 360-degree customer view which lets you get to know them better. Use this knowledge to target activities and promotions that interest them.||You guide your customer’s behavior with rewards. Put extra emphasis on additional offers and services to increase revenue while at the same time reducing advertising costs.|
|Promote customer interactions||Strengthen customer relationships|
|Fans collect points for all interactions - online or on site. In this way you promote your social media activities and make use of gamifi cation for an improved customer experience. This adds value to your existing offerings.||Show your customers that they are important to you. Customers can redeem collected loyalty points for services, experiences, or products, either from your portfolio or for experiences money can´t buy.|
SKIDATA implemented sweb.Loyalty in San Francisco: "49ers new social and digital fan competition (Faithful 49 presented by Esurance)“
Watch our fist reference video with the topic: Loyalty. Don’t miss the interview with Bart Wiley – COO of Seattle Sounders. It is really amazing and can make all of us proud how satisfied he is.
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